Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Fx Shop offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Ghana only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Sorry to hear that your order hasn't arrived yet! If you're concerned about the status of your order, please contact us at [Fx Shop customer service email or phone number] with your order number or the email address associated with your Fx Shop account, and we'll be happy to assist you in tracking it down. Please allow 3-5 business days for standard delivery and 1-2 business days for express delivery. If your order is taking longer than expected, we'll work with you to resolve the issue as quickly as possible.
No, Fx Shop does not deliver on public holidays. Our delivery services are available Monday to Friday, excluding public holidays. If you place an order on a public holiday, it will be processed on the next business day. Please plan your purchases accordingly.
Fx Shop delivers to most postal codes in Ghana. However, please note that we may not deliver to some remote areas or postal codes that are not served by our courier partners. Please contact us at [Fx Shop customer service email or phone number] to confirm if we deliver to your postcode.
Yes, Fx Shop requires a signature upon delivery. Please ensure that someone is available to sign for the delivery at the specified shipping address. If no one is available to sign, our courier partner will leave a notification and attempt to deliver the package on the next business day. Alternatively, you can contact our customer service team to arrange for alternative delivery arrangements, such as delivery to a neighbor or a safe location.
Online store of household appliances and electronics
- Refrigerators
- Air conditioners
- Washing machines
- TVs
- Laptops
- Smartphones
- Home theaters
- Gaming consoles
- And many more!
- Fast and reliable delivery
- Installation services
- Easy returns and refunds
- Dedicated customer support
